ACL TRAVEL

(ASIA CULTURE & LEISURE CO., LTD)

GENERAL BOOKING TERMS & CONDITIONS

For Individual FITs and Small Groups

CONTRACTING PARTIES

These Terms and Conditions are legally binding between the traveller (s) and ACL Travel (Asia Culture & Leisure), herein after referred to as ACL Travel.

ACCEPTANCE OF THESE TERMS

PLEASE NOTE: Acceptance of a quotation from ACL Travel, operated Asia Culture & Leisure Co., Ltd, constitutes acceptance of these Terms and Conditions which take effect immediately.

ACCOMMODATION:

All accommodation, room type(s) and specification are as shown in the itinerary.

MEALS:

Meals are as shown in the itinerary.

TRANSFERS:

Transfers are provided on arrival and departure from airport to hotel and return only where specified in the itinerary.

ITINERARY

Accommodation and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond ACL Travel’s control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.  ACL Travel also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.

In case of any appreciable variation in the tour price due to these circumstances, ACL Travel reserves the right to make adjustments to the tour costs as necessary.

SPECIAL REQUESTS

Specific requests should be advised at time of booking. Please note that every effort will be made to secure special requests, however; they cannot be guaranteed.

TRANSPORTATION:

Transportation will be as specified in the itinerary.

BAGGAGE

ACL Travel provides handling of baggage only as specified in the quotation. Weight restrictions for baggage on some routes on internal/domestic flights may apply; details of which will be provided with pre-tour documentation. Baggage and personal effects are at the owner’s risk throughout the tour. Please check with your international carrier for other baggage restrictions applicable to your international flight.

TAXES AND GRATUITIES

Hotel taxes as imposed by city and state governments are included. Airport taxes are included where specified in the itinerary.

Gratuities for guides, drivers, porters, camp staff, ship crew and Tour Managers are not included and are at the discretion of the traveler.

PRICES & ARRANGEMENTS

The tour price includes planning, handling and operational charges and is quoted based on the current rates of exchange and tariffs. Entrance fees as part of scheduled sightseeing tours are also included in this price.  This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc. The quoted price is what you have to pay, no hidden cost. The price inclusive of all government taxes and service charges.

GENERAL EXCLUSIONS

The cost of obtaining passports, visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges and excess baggage charges unless expressly included in writing, are not included in the tour price.

PASSPORT & VISAS

Please note that passport holders are responsible for obtaining the required documentation applicable for entry.  Please note also that passports must be valid for six (6) months before departure and should also have sufficient blank pages for visas and immigrations stamps. ACL Travel cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements.

AIR TRANSPORTATION

Airlines concerned are not to be held responsible for any act, omission or event occurring while passengers are not on board their aircraft. International air carriers are also subject to international air conventions limiting their liability. These limitations of liability are explained on the e-ticket or on the reverse of the airline ticket and when issued, this constitutes the sole contract between the respective air carrier(s) and their passengers.

PHOTOGRAPHY

ACL Travel reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with ACL Travel, travellers agree to allow their images to be used in such photographs. Travellers who prefer that their images not be used are asked to identify themselves to ACL Travel prior to final payment and they will be exempted from this photography waiver clause.

TRAVEL INSURANCE

ACL Travel strongly recommend all clients take out comprehensive travel insurance prior to date of travel.  This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance.  ACL Travel cannot be held responsible for any costs arising from such loss or injury.

BOOKING & CANCELLATION

Reservation Contact:

To secure your booking we require a deposit of 30% of the total holiday cost to be initiated. The balance of payment is due 30 DAYS PRIOR TO ARRIVAL of the client (start of journey). If you are booking within 45 days of departure, then full payment is required.

Please use the following account details for bank transfer:

Travellers/agents are liable for all bank and related transaction charges.

Account Name: ASIA CULTURE & LEISURE CO., LTD
Beneficiary’s Bank:  CAMBODIAN PUBLIC BANK
Address: Head office, #23, Street 114, Phnom Penh, Cambodia.
Account Number: 110-210004094
Swift Code: CPBLKHPP

CANCELLATION

All cancellations must be received in writing to ACL Travel.

  • Cancellations received more than 45 days prior to arrival will be refunded in full of the deposit amount.
  • Cancellations received between 44 and 30 days prior to arrival is subject to a cancellation charge of 30% of the tour price (result in the loss of the deposit).
  • Cancellations received between 29 and 08 days prior to departure is subject to a cancellation charge of 50% of the tour price.
  • Cancellations made 07 days or less prior to arrival is subject to a forfeiture of the entire tour price.
  • Cancellation of airline tickets will be subject to the refund policy of each individual airline and may be greater than the percentages above particularly when low cost/net based fares are used.
  • The purchase of special event tickets is subject to the refund policy of each individual event. Please refer to the specific event policy for details.
  • ACL Travel reserve the right to charge for financial penalties, fees and losses incurred as a result of cancellation.

CLAIMS AND REFUNDS

Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our LIMITS ON ACL Travel’s RESPONSIBILITY clause below. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. ACL Travel will not accept any liability for any claims that are not received within 30 days of the termination of your program.

LIMITS ON ACL TRAVEL’S RESPONSIBILITY

ACL Travel, its employees, shareholders, officers, directors, successors, agents and assigns (collectively ACL Travel, does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, Restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated ACL Travel companies). All such persons and entities are independent contractors. As a result, ACL Travel is not liable for any negligent or willful act of any such person or entity or of any third person.

In addition and without limitation, ACL Travel is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in this trip.

TRAVEL ADVISORIES/WARNINGS:

It is the responsibility of travelers to become informed about the most current travel advisories and warnings by referring to their respective government agencies. In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveler still choose to travel, notwithstanding any travel advisory or warning, the traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

APPLICABLE LAW AND FORUM

This agreement shall be construed, interpreted and enforced in accordance with, and shall be governed by the laws of Cambodia. It is agreed between ACL Travel and the travellers that all lawsuits against ACL Travel arising under, in connection with, or incidental to the tour shall be filed, if at all, in the courts of Cambodia to the exclusion of the courts of or in any other country or jurisdiction.