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+855 81 679 811 info@acltravel.com

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

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Booking Terms & Conditions

General Booking Terms & Conditions

Asia Culture & Leisure Co., Ltd (ACL Travel)

Asia Culture & Leisure Co., Ltd (ACL Travel) (hereafter referred to as ‘we’, ‘our’ and ‘us’) and the Agent (hereafter referred to as ‘Agent, ‘you’ and ‘your’) agree that the terms and conditions for the services provided by us to you shall be governed by the Booking Conditions detailed below and that the said Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between ACL Travel and the Agent.

ALL services sold by ACL Travel are subject to these general terms and conditions unless otherwise agreed for a specific booking at quotation/booking time by email in which case special/stricter conditions will override the general conditions.

VALIDITY

All prices quoted to you are on a NET basis and in US Dollars and are valid according to the date specified on quotations and invoices issued.

Prices may be subject to change only under exceptional circumstances due to sudden and substantial market, tax or currency fluctuations; if so we will give a pre-notice of min 30 days and the option to cancel.

The validity of offers/quotations is for a maximum of 15 days, unless mentioned otherwise. Some hotel tariffs and airfares quoted may be special offers with a shorter time frame of for ex 24/48 hrs or as available in order to be able to offer the best possible rates.

PAYMENT & CREDIT

Unless otherwise agreed, final payment is due as per invoice latest 30 days prior to arrival. If booked less than 30 days from arrival, full payment needs to be made upon receipt of the invoice.

In case credit terms have been granted, we request payment to be made timely and it must be received on the date set on the invoice. Credit terms will be reviewed yearly and regular late payments may lead to a review of terms.

Payments can be made by:

  • BANK TRANSFER to the bank account mentioned in the invoice. Bank charges must be covered by the agent at the origin.

DEPOSITS

Deposits may be requested to start working on a file and to secure reservations for services such as flights, cruises, hotels as well as for certain peak travel periods.

The need for deposits and the amount and conditions applying to them (refundable, non-refundable) will be mentioned by our specialists case by case at the time of travel planning and quoting.

CANCELLATION TERMS

Cancellation must be made in writing by email and be received in time (please keep in mind weekends, public holidays, and different time zones on both ends).

Regular Cancellation Term

The charges below charges apply unless different terms have been mentioned at quotation/booking time.

Individual travelers (Up to 8 Pax) – FIT

Cancellation Penalty charge
31 days and more before arrival Non-refundable deposit (if any)
Between 30 and 22 days before arrival Non-ref deposit or 10% of total tour cost
Between 21 and 15 days before arrival Non-ref deposit or 25% of total tour cost
Between 14 and 8 days before arrival 50% of total tour cost
Between 7 days and 48 hours before arrival 75% of total tour cost
Less than 48 hours before arrival 90% of total tour cost
No-show or cancellation on site 100% of total tour cost

 

Groups (From 9 Pax) – GIT

Cancellation Penalty charge
31 days and more before arrival Non-refundable deposit (if any)
Between 30 and 22 days before arrival Non-ref deposit or 20% of total tour cost
Between 21 and 15 days before arrival Non-ref deposit or 40% of total tour cost
Between 14 and 8 days before arrival 60% of total tour cost
Between 7 days and 48 hours before arrival 75% of total tour cost
Less than 48 hours before arrival 90% of total tour cost
No-show or cancellation on site 100% of total tour cost

Note: FIT applies up to 8 Pax – GIT applies from 9 Pax

TRAVEL INSURANCE

We strongly recommend that clients arrange for comprehensive travel insurance covering cancellation/postponement clauses as well as a good medical coverage. Travel insurance may very well become a pre-requirement for entry from many governments/destinations in the post-Covid era and the minimum amount recommended is 100,000 USD. Consult with our tour consultant if you want us to arrange the travel insurance for you.

CHILD POLICY

For ACL Travel Experiences (excursions and day trips) children between the ages of 2 and 11, at dates of travel, will receive a 50% discount off the Adult price (based on total travellers – adults + children 2-11), unless specified otherwise in a proposal.

For all tours involving accommodation, prices for children will be calculated to actual costs and all child discounts received from suppliers such as reduced entrance fees or value ads for children will be passed on to the clients. Accommodation is charged according to the individual hotel’s tariff and children occupying their own rooms will be charged as adults. During the booking process we will do our utmost to advise you of child discounts and extra bedding requirements for children.

All flights are quoted separately and children are charged as per airline policies. Infants under two years of age will be exempt from most charges except as mandated by airline policies.

CLIENT DOCUMENTS

All bookings will be confirmed by email along with relevant documentation such as Final Itinerary Booking Vouchers and Air Tickets (where needed). The confirmation email will constitute a written agreement and confirmation of all bookings.

ACL Travel issues vouchers for clients only in very specific cases when absolutely requested by the supplier. The client’s passport or ID card suffice as proof of identification and all services will be provided as agreed.

Passport and Visa requirements are an agent/client’s responsibility and the information needs to be requested at quoting/booking time. The exact nationality of travelers must be provided when requesting information on visa policies.

Other personal documents may be needed like a vaccine passport or a valid international driving license if self-driving is planned. A photocopy of all your documents and spare passport photos is always good to have just in case.

Passports need to be valid 6 months with minimum 2 blank pages AFTER the date of departure from the last country. Please check again with our specialists if you have any doubts.

Personal data is securely saved and encrypted and only passed on to reliable suppliers if needed for issuance of travel documents and for security reasons. Personal data records are systematically deleted after the departure of clients.

CLAIMS

ACL Travel will do the utmost to provide the services to the best of our capacity and to the satisfaction of you, our Agent, and your clients. It is the understanding that we act as an intermediary between the agent/client and airlines, hotels, transport operators, tourism suppliers and other contractors providing services in-country. We exert due care and diligence in selecting our local suppliers and shall in no event be directly liable to the agent/client, by reason of breach of services or unsatisfactory services provided by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond our control and could not have been avoided even if applying special care and diligence.

LIABILITY

All disputes, claims and litigation regarding services shall first be settled by way of negotiation and mutual understanding involving ourselves and third party suppliers at fault. ACL travel will act as intermediary and mediator between agent/client and third party suppliers and defend the interests of our agent/client. In the event that such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in Cambodia.

ACL Travel

ACL Travel delivers highly personalized and quality inbound travel services to decent travelers – individuals, families, and organizations seeking unique travel experiences in captivating Cambodia. Going beyond the ordinary itinerary other travelers do, our local insider team, who possesses over 10 years of experience, certainly helps you make your Cambodia holiday extraordinary and unforgettable.

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Contact us

Address : #463, Street 7C, Steung Meanchey, Phnom Penh, Kingdom of Cambodia.
Tourism License : 199/22
Phone : +855 81 679 811
Email: info@acltravel.com

COPYRIGHTS @ 2022 ASIA CULTURE & LEISURE CO., LTD. ALL RIGHTS RESERVED